1. Introduction & Commitment

• At Merakitech Limited, we are committed to providing exceptional service and support for our individual customers.
• This policy outlines our warranty procedures and how we handle service requests.

2. Proof of Purchase

• Please retain your purchase receipt, invoice, or other relevant paperwork as proof of purchase.
• Only receipts from Merakitech Limited or authorized distributors are valid for warranty claims.

3. Contacting Customer Support & Warranty Claims

• Submit all warranty claims via email to: service@merakitech.com.
• Required Information:

• Proof of purchase.
• Detailed description of the issue.
• Supporting evidence (photos, videos, log files).

4. Returns & Refunds

• Authorization: All returns require prior authorization from customer support.
• Inspection: Returned products must be inspected at our warehouse before refunds are processed.
• Shipping: Return shipping cost caused by product defect during warranty period will be covered by Merakitech Limited.
• Packaging: You are responsible for packaging and damage caused by improper packaging. Original packaging is highly recommended.
• 14-Day Return Window (from receipt):

• Critical failures, manufacturing defects, or functionality issues.
• Substantial transit damage (with carrier proof).
• Unopened, unactivated, and new condition.

• Refund Deductions:

• Shipping fees for returns with no confirmed issue.
• Costs for missing parts.

• Refund Deductions:

• Requests beyond 14 days.
• Missing or damaged accessories/manuals.
• Damage caused by user error.
• No defects found after testing.
• Invalid or missing proof of purchase.

• Return time frame: Returned product must be shipped back within 14 calendar days after return is approved.

5. Replacements

• 30-Day Replacement Window (from receipt):

• Substantial transit damage (with carrier proof).
• Incorrect product received.
• Critical failures or manufacturing defects.

• Warranty Start: Replacement warranty starts from the replacement's receipt date.
• Packaging: Returned product must be in original packaging.
• Shipping: Replacement shipping cost caused by product defect during warranty period will be covered by Merakitech Limited.

• Non-Replaceable Circumstances:

• Requests beyond 30 days.
• Missing or damaged original packaging or accessories.
• Damage caused by user error.
• No defects found after testing.
• Invalid or missing proof of purchase.
• Lack of carrier damage proof (reported within 7 days of delivery).
• Damage from force majeure.

• Return time frame: Returned product must be shipped back within 14 calendar days after replacement is approved.

6. Repairs

• Warranty covers non-customer induced damages or manufacturing defects.
• Non-Repairable Circumstances:

•  Transit damage without proof.
• Damage from accidents, abuse, misuse, or external causes.
• Damage from unauthorized modifications.
• Tampered product labels or serial numbers.
• Invalid or missing proof of purchase.
• Wear and scratches not affecting performance.

7. Meraki Brew Scale Specifics

• Given the delicate nature of the scale and the inherent risks of transit damage, if the scale arrives damaged, a replacement module will be provided. Full refunds are not available for damage incurred during shipping
• Video guidance will be provided for replacements.

8. General Warranty Information

• 2-year limited warranty from the date of receipt.
• Warranty periods for returns, replacements, and repairs may vary.
• DIY repairs only with Merakitech Limited guidance.
• Damage from third-party accessories or unofficial firmware is not covered.
• Warranty coverage does not extend to services performed for user preferences (e.g., grinder recalibration) or routine maintenance procedures (e.g., descaling)
• Warranty covers defects under standard operating conditions.
• Unauthorized modifications void the warranty.

9. Accessory Parts (No Warranty)

• Consumables (e.g., barista towel, coffee beans) are not warranted.
• Merakitech Limited may provide purchase links for consumables.

10. Legal and Regional Considerations

• Consumer protection laws supersede this policy where applicable.
• Warranty valid only within the original Service Region.
• If local consumer regulations specify an official warranty period differs from our current official policy, the longer warranty period will apply.

11. Policy Amendments

• We may modify this policy with 14 days' notice.
• Refer to our website for order cancellation and shipping policies.
• Merakitech Limited reserves the final right of interpretation.