Refund Policy
Meraki is dedicated to delivering an exceptional customer experience. If you are dissatisfied with your purchase, our support team is ready to assist at service@merakitech.com.
Return Authorization Process
- Meraki’s return window is 30 days from the date of delivery. After this period, returns for a refund will not be accepted, and the standard warranty service will apply for eligible issues.
- To request a return, please submit a support ticket within this period to obtain a Return Authorization (RA).
- Meraki will provide a pre-paid return shipping label. Returns without prior authorization will not be accepted.
- Authorized return labels are valid for 14 days from issuance. Products must be returned within this period.
- Please securely attach the return label to your package and ship it to the address provided by Meraki.
Return Conditions
| Purchase Source | Products must be purchased directly from Meraki’s official website. Returns from other retailers or distributors will not be accepted. |
| Complete Return | Items must be in original condition and packaging, with all accessories and manuals included. |
| Accessories Return | Accessories may be returned within 30 days of delivery. Customers are responsible for return shipping costs. No refunds will be issued after 30 days. |
| Protection Plan | The optional “Seel Worry-Free Protection” plan is available at checkout to cover loss, shipping damage, or delays. Please refer to the terms for claim procedures . |
Return Fees
Within 30 days: For non-DOA returns, a pre-paid return shipping label will be provided for your convenience. The applicable return shipping fee will be deducted from your refund.
| Region | Return Shipping Fee |
|---|---|
| United States | $100 |
| European Union | €90 |
| Canada | CAD$140 |
| Australia | AUD$150 |
Refund Processing
- Refunds will be issued to the original payment method after Meraki receives and inspects the returned item.
- The refund amount will equal the product’s purchase price, minus any applicable return shipping fees.
- Please allow 5–7 business days for the refund to be processed and reflected in your account.
Dead on Arrival (DOA)
A product is considered DOA if a manufacturing defect prevents basic operation upon first unboxing and use. Damage to sensitive components during transit (for example, weighing scales) is excluded.
- Process: Contact Meraki customer service within 14 days of delivery and provide supporting evidence (for example, video or photos). Upon verification, Meraki will cover all costs for the return or replacement of the product.
Note: Meraki reserves the right to update this policy at any time. The most current version is always available on the official website.